Annotated Bibliography Essay Example | Topics and Well Written Essays - 1750 words

Annotated Bibliography - Essay Example Cairncross, G. and Kelly, S. (2008) Human Resources Development and ‘casualisation’ in Hotels and Resorts in Eastern Australia: Getting the Best to the Customer. Journal of Management and Organization 14 (4), 367 ff. This article acknowledges the rising trend of casual employment in the tourism industry in Australia and reports of fieldwork with 15 hotel locations. The authors recommend that strategies like succession planning, job sharing, team performance pay and higher levels of empowerment be considered in order to lower turnover rate and improve performance. Donaldson, L. and Scannell, E. (2000) Human Resource Development: The New Trainer’s Guide. Cambridge, MA: Perseus. As the title suggests, this book looks at HRD from the trainer’s point of view. It approaches the subject in a chronological order, starting with the need for a trainer to organize his or her own self-development and then work out a strategy for establishing what the organization needs in terms of training. It moves to the design and planning of training inputs, obtaining the necessary resources, and specifying different objectives such as training, structural and behavioral objectives. Chapters 5-8 provide practical detail on lesson types, training methods and the use of techniques and technology. Some teaching theory on communication, learning, motivation and skills building is also provided. The last few chapters give guidance on meetings and dealing with â€Å"problem participants†. Elkeles, T. and Phillips, J.J. (2007) The Chief Learning Officer: Driving Value within a Changing Organization Through Learning Development. Burlington, MA: Elsevier. This book explains the origins and nature of the â€Å"Chief Learning Officer† role. This is a concept which is used in commercial companies, and it describes a senior position which aims to add value by linking strategic goals with the competencies of the personnel. It stresses learning rather than tra ining or development, and includes a drive to improve performance. A useful set of comments from industry professionals is included at the end. Flaherty, J. (2010) Coaching: Evoking Excellence in Others. (3rd ed.) Burlington, MA: Elsevier. This book explains how coaching differs from other types of learning approach. It stresses the relationships between coach and client and explores how to build trust and respect, what techniques to use, and what kind of models to use for assessment. There are long sections (Chapters 7 and 8) on speech act theory and â€Å"the coaching conversation† which highlight how HRD professionals can improve their skills in dealing with clients one a face to face basis. Follis, E. (2001) Organization development & Human Resources: Planning for the future. Organization Development Journal 19 (2), 37ff. This article explores the tensions between the organization development and human resources sections of some companies. It reports on empirical research involving 48 individuals participating in structured interviews and concludes that there is still work to be done in ensuring that these two areas of expertise work effectively together and over come problems like turf wars and differing perspectives. Garavan, T.N. (1991) Strategic Human Resource Development. International Journal of Manpower 12 (6), 21-34. This article presents